1. How can I place an order?

You can place an order by browsing our products, adding them to your cart, and proceeding to checkout. Follow the instructions to complete your purchase.

2. What payment methods do you accept?

We accept major credit/debit cards, online banking, and digital payment methods (such as e-wallets). All payments are processed securely.

3. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. Use this number to track your package through the shipping provider’s website.

4. What is your return policy?

We offer returns or exchanges within 14 days of receiving your order. Products must be in their original condition with all packaging intact. Please contact us at admin@astrataipan.com or 018-259 3773 to initiate a return.

5. How long does shipping take?

Shipping typically takes 3-7 business days within Malaysia. International shipping times may vary depending on the destination.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping rates and delivery times vary based on your location.

7. Can I cancel or modify my order?

If your order hasn’t been processed or shipped, you may be able to cancel or modify it. Contact us immediately at admin@astrataipan.com or 018-259 3773.

8. How do I contact customer support?

For any inquiries or support, you can email us at admin@astrataipan.com or call 018-259 3773 during business hours.