Is there a minimum spend?
We offer a minimum spend of RM40 for Store Pickup and there is no minimum spend for Home Delivery.

How much are the delivery fees?
The delivery fee starts from RM 8 depending on your delivery address. Get FREE delivery when you spend above RM 250 in a single checkout.

What are the delivery hours?
Our delivery hours are between 11 AM and 7 PM, Monday to Sunday (including Public Holidays).

What are the pick-up hours?
Our self pickup hours are between 11 AM and 6 PM, Monday to Sunday (including Public Holidays). Payment for your purchase must be made before 9AM for the earliest pickup time and before 4PM for the latest pickup time for same day pickup. We have a 2 hour order process time.

How fast is the delivery?
We can deliver to you in the next 2 hours onward. E.g : If you create an order at 1 PM, please estimate that the delivery to be received as earliest as 3 to 4 PM.

Which area do we cover?
Klang Valley Area

How can I check if you deliver to my area?
You will be prompted to key in your postcode once you have entered our website to see if your area is covered within our selected stores for delivery. Once your area is covered by us, you will be re-directed to the nearest store and you can continue to shop there.

Why is my order delayed?
Our goal is to get your order to you as quickly as possible. Different events at certain time can impact deliveries such as operational issues, road issues or weather condition. We will notify you the soonest of such delays via email notification.

If you are experiencing an extended delay, please contact Customer Support. You may also request for a reschedule to a different delivery time or day; whichever convenient by contacting us via call, WhatsApp 018-259 3773 or even by emailing admin@astrataipan.com